Problem

Artistic Tile is a luxury tile business specializing in premium and international materials to serve their customers. As a family owned and operated business, it was important for Artistic Tile to future-proof and safeguard their financial interests for the benefit of the company and their customers.

Artistic Tile was challenged with the lack of visibility into new customers’ financial background and credit history. The company also aimed to accelerate the credit application process, but regularly experienced delays from trade references and received limited responses. The manual process took 1-2 months and resulted in insufficient information from which to base credit decisions. The overall management of applications was disorganized and difficult to track. Moreover, existing customers experienced the same delays and frustrations since the application process was repeated for each credit increase request.

Solution

Nuvo has digitized the credit application process for Artistic Tile and has transformed the information exchange between Nuvo and their ERP and CRM systems. Nuvo centralized the management of customer data with its NetSuite integration and has made customer insights available business wide. Credit limits and terms are issued with confidence, based off data-driven recommendations that are powered by comprehensive and immediate in-depth views into financial standings. Credit limits and profile updates are utilized to proactively protect business revenue. The company’s Controller has future-proofed the business by underpinning its operations with the security and assurance of Nuvo.

“Nuvo is now continually monitoring our customer base for changes in risk in a way that would have been impossible for us to achieve before.”

Daniel Rivera

Controller

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Before Nuvo

After Nuvo

Saved Cost

1-2 months to process paper applications and trade references

Delays with illegibility and incomplete or inaccurate information

Online credit application with instant credit insights, payment history and automated references

Digitized process for complete and accurate applications

Increased Revenue

Existing customers required to re-apply for credit increases

Maximized profit potential with increased credit limits of 20-30%

Improved
Communication

Sales had no visibility into credit application status or changes in credit history

Lack of information available business-wide and poor internal communication

Instant alerts for changes in application statuses or credit profiles

Centralized online location and account management with ERP & CRM integration

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Before Nuvo
After Nuvo

Saved Cost

1-2 months to process paper applications and trade references

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Online credit application with instant credit insights, payment history and automated references

Delays with illegibility and incomplete or inaccurate information

check icon

Digitized process for complete and accurate applications

calendar icon

Increased Revenue

Existing customers required to re-apply for credit increases

check icon

Maximized profit potential with increased credit limits of 20-30%

mail icon

Improved
Communication

Sales had no visibility into credit application status or changes in credit history

Instant alerts for changes in application statuses or credit profiles

Lack of information available business-wide and poor internal communication

Centralized online location and account management with ERP & CRM integration